Shipping policy
Here's a shipping policy for Anything Wax that covers key points in a clear and customer-friendly way:
Processing Time
All our candles are crafted to order, with a current production time of just 2-5 business days. This means your candle is made fresh, just for you. Once your order is ready to ship, you’ll receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Lithuania (Local Shipping)
- Standard Delivery: 2-4 business days | €3.00
- Free Shipping on orders over €130.00
Europe
- Standard Delivery: 5-10 business days | €7.00
- Express Delivery: 3-5 business days | €12.00
- Free Shipping on orders over €130.00
United States & Canada
- Standard Delivery: 7-14 business days | €10.00
- Express Delivery: 5-7 business days | €18.00
- Free Shipping on orders over €130.00
Rest of the World
- Standard Delivery: 10-20 business days | €15.00
- Express Delivery: 7-10 business days | €25.00
- Free Shipping on orders over €150.00
Order Tracking
All orders include a tracking number so that you can follow your package's journey from our studio to your doorstep. You’ll receive your tracking information via email as soon as your order is shipped.
Customs and Import Fees
Please note that international orders may be subject to customs fees, duties, or additional charges by the destination country. These charges are the responsibility of the customer, and Anything Wax is not responsible for any delays caused by customs.
Shipping Address
Please ensure that your shipping address is correct at checkout. We cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Lost or Delayed Shipments
While we do our best to get your orders delivered on time, shipping delays can occur due to factors beyond our control, such as customs clearance or carrier delays. If your package is delayed or lost, please contact us at [your email address], and we will assist you in resolving the issue.
Contact Us
If you have any questions about our shipping policy, please don't hesitate to reach out to us at anything.waxx@gmail.com. We're here to help!